Yesterday I'm at work (where else would I be). Boss #2 is on vacation down in Florida so I am taking his calls. I pick up the phone, and on the line is a guy with a serious Scottish accent, and he is seriously PISSED off. I am usually pretty good at calming people down, but he would have none of it. He wanted to come pick up his file immediately and find another attorney, he had decided that we weren't of any benefit to his case at all, etc etc... well, I ask him, is there someone else I can let you talk to, I don't want you to be this upset.. he said, "I have no idea (in that cool Scottish way), how many people are in your office??" Ummmm.. lots? (hehe) I finally convince him to speak to the senior partner (Boss #1). Boss #1 has diplomatic talents out the ass, and soon has the guy calmed down. Alrighty then.
30 minutes later the receptionist buzzes me, says its that guy again do you want to talk to him? I took the call and the man launches into an explanation about how the installers put the wrong windows in his house and that the neighborhood association was harassing his family and filing complaints on him for no good reason at all. Of course, being the sympathetic person that I am (and loving the accent), just sat there and listened, trying to figure out where the conversation was going. I finally ask him, do you need to speak to your attorney about it? No no no, he has an attorney and they are going to sue, etc etc.. I say well yeah, I know you have an attorney, we're your attorney. He sat there for a minute and said, "What?" I said you do know this is [boss #2]'s office, right? WHAT???? He had been trying to call the gas company (although I still haven't quite figured out why the gas company would care about his windows). Anyway, he then launches into apologizing profusely, explaining how bad of a day he was having (that much was obvious), and then told me to go get a cup of coffee (already had one, but thanks). Alrighty then...
An hour later boss #2 calls from his vacation in Florida to check on things. I tell him about his irate client, told him how it was handled and that things were cool until he comes back to the office. Boss #2 didn't take it well. He was PISSED. He demanded the guy's phone number. No no no, its taken care of, talk to [boss #1] he has all the details. (It so happens that boss #1 had stepped out of the office, unbeknownst to me.) I explain that the guy has had a really bad day and having his attorney call and yell at him probably wasn't a good thing to do (Scottish people are scary when they are upset). He again demanded the guy's phone number. I gave it to him. I still have no idea how it ended.
I bet you big bucks that Boss #2 called up the irate scot and told him he was just calling to check in and make sure everything was okay. Boss #2 may be a lot of things, but he can suck up with the best of them. Although when I told Boss #1 about it, he sat there for a minute with a strange look on his face, then snickered about how he would love to sell tickets to that fight.
Wow that was a lot of typing to tell a story that had no significant plot and no satisfying ending. Personally I hope the guy calls back. I don't mind if he's pissed, as long as he keeps talking. ;-)